TOPdesk

What do you like most?

Ease of use

What do you like least?

.

What business-critical problems do you feel TOPdesk solves?

No cases are lost

What do you like most?

The big advantage of Topdesk is that we as customers can adapt the system ourselves to different businesses and needs, as the system is designed so that the customer can easily make major and minor changes that other suppliers charge hundreds of thousands of kronor to adapt. We are not sitting in the lap of a supplier who wants to make money on all our change needs, but we can adapt the system ourselves at no extra cost. It is easy to create templates for case flows based on the processes we work with, which means that we get good control of what, who and how when we handle cases of different kinds.

What do you like least?

See mostly only advantages but wish that the supplier in the Netherlands broadened their perspective a little more as they may have a mindset that is primarily aimed at companies and not at authorities and municipalities. However, the customisation possibilities are very great in the system, which means that most things can be adapted in a way that works really well.

What business-critical problems do you feel TOPdesk solves?

"If you work in several organisations, Topdesk is superior for adapting to different needs and flows. We feel that we have several systems in one where, if we want, we have the opportunity to link the same different activities if needed. Easy to collaborate between organisations, but also if you as an independent organisation want to manage your own cases.

What do you like most?

Extremely customisable system that can automate many flows

What do you like least?

It's a bit too complex to solve some business flows yourself, you need help from consultants

What business-critical problems do you feel TOPdesk solves?

workflow automation